SHIPPING & RETURNS
PACKAGING - We prepare your packaged order immediately after payment is made and the payment reflects in our account.
DELIVERY TIME - It normally takes 7-10 business days for delivery to be completed. Please note that this does not include holidays and weekends.
LOCAL DELIVERY - Please Note: We deliver within South Africa only.
RETURN & EXCHANGE POLICY
Notice of return of an item must be provided within 5 working days of receiving a product(s). Return of item(s) to seller must be carried out within 10 working days. Items must be returned in exactly the same condition the product(s) is received, with all the tags attached and in the original packaging. Delivery is considered complete when the parcel has been handed over to the receiver at the specified deliver address, or on the date recorded by the courier as the package having been delivered.
If for whatever reason you are unable to make the return within the stipulated time, or you have been notified about a delay in the delivery time, kindly let us know and we will do our best to accommodate you. If you do not let us know, we cannot be held responsible for late returns and will not be unable to refund your purchase.
Item(s) are to be returned to the seller’s delivery address provided for on the purchase invoice. Please notify both and seller (email provided on invoice) of return.
Refunds will be made within 30 days of receipt of good by seller and return being approved. We will notify you when goods have been received by the seller and whether its return is approved or denied. Shipping costs are non-refundable and any shipping costs for returning an item are at your expense.